Grand Decameron Panama, A Trademark All Inclusive Resort

The staff were very nice and welcoming. Wished the rooms were a little bit cleaner in the sense of the bathroom because there were lots of flies coming out of a hole under the faucet. But overall great food and view

We have been going to this Decameron here and there since 2007. I can tell you it has changed a lot! We arrived around 2:30 pm. Did our check in and patiently waited for our 4 rooms. We did to get the wrist bands to go eat or get drinks. They used to provide the wrist bands to allow us to get food while waiting. Only gave us a #4 ticket to hold on to for drinks at Lobby 3. There was a pitcher of water (very much warm, no ice) and there were no clean cups once the cups were used. So warm water that no one could even try to drink. After 4;30 pm we got 2 of the 4 rooms! Like here you go hang out there until we get you the rest. Neither one had the drinks or chocolates (that you so much advertise!) and in one of the rooms the fridge was filthy with a dirty towel inside. It was not until 4:55 pm that we were told the other 2 rooms were suposedly ready. Right before 5 pm (your own cut off time)! One of the two rooms was just the way the previous guest left it. Towels on the floor, fridge empty and dirty, bed were not made and still with dirty sheets..it was such a mess! I was tired, disappointed and even embarrassed I recommended this place to our family and friends. One of the rooms, the bathroom outlets did not even work. We went back to front desk. We did not get the last room ready until 5:25 pm. Ridiculous!!! And did NOT get any compensation for it they said we were entitle to. Front desk was not helpful at all. They said they had no control over the housekeeping. Told us to talk to guest services. Front desk put all our 4 rooms in different floors and they were NOT all ready until well after 5 pm! At time of check out the gentleman was rude and we were not given the opportunity to eat lunch (like they used to and specially after all the mess that took place at check in and rooms not ready!). The Cowboys breakfast (EXCLUSIVE FOR PLUS PAYING GUESTS!) was a joke. No drinks waitress or drinks to welcome us, fruit trays and ham/cheese trays at the bar were empty. I brought it up to the one "in charge" (because they no longer have Captains in charge during the day time) and 30 minutes went by, still NO drinks, NO food at the bar. I had to go across to the Pacifik buffet to get another person in charge from the buffet restaurant to help us get drinks and food. Her name is Dieta. She went to Cowboys with me and got us drinks, and made sure the buffet was filled up so we could actually get something to eat while we waited for our orders to be taken, to then finally eat. She was very attentive and did a great job every time we went to the buffet she was at. We have dinner reservations (those were good). Then there is Dorindo,The Captain Dorindo of La Esquina Asiatica is a great person and Captain. Always making sure to take care of the guest. He took care of our little girl back in 2007 when she was really sick. He was in charge of one of the buffet restaurants back then. And we saw him again, and he still has the same good attention to guest and charis